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| Our Services
@ AT CLIENT SERVICES (tm)
Collection Service of Nevada
offers you access to the accounts you assign for collection, secure, and
over the web. Clients may inquire as to account status and
payment history, send collectors messages relating to a particular account,
and even view recovery percentages, actuaries, and other management reports.
If you wish, you may enter new accounts for collection and
report payments online.
There is no charge for CSN's
@Client Services product. Each employee in your facility has
individual password access, and your information is password protected and
encrypted for complete security and compliance with all privacy laws.
REGULAR COLLECTION
If there is no collection, there
is no charge. Collection Service of Nevada keeps a portion
of monies collected.
PRE-COLLECTION
An addition to regular collection,
Collection Service of Nevada supplies you with forms you can send out as
a final warning.
LETTER SERVICE
Collection Service of Nevada
will send out a final notice for you, on our letterhead. There
is a fixed per-letter cost and you keep 100 percent of what is collected
during the final notice period.
CREDIT REPORTING
If you choose, Collection Service
of Nevada will place a negative mark on your debtor's credit report if your
account is not paid in full within a set time limit.
LITIGATION
If regular collection does not
yield a result, CSN will file suit on your debts with your permission.
Collection Service of Nevada will pay all court costs and attorney fees
involved and will handle the case for you in court. If there
is no collection, there is no charge.
FORWARDING
If your debtor leaves Nevada,
Collection Service of Nevada will send your account to one of our affiliates
in the area where the debtor relocated.
SKIPTRACING
Collection Service of Nevada
will take all legal steps available to relocate your debtor if he or
she "skips".
All investigations and/or services of process are accomplished by
persons retained by CSN who are licensed in the State of Nevada for
those services.
BANKRUPTCY & ESTATE CLAIMS
This service is free with regular
collection. Collection Service of Nevada will file and follow
up bankruptcy and estate claims.
EVICTIONS
For CSN's apartment and rental
clients, complete eviction and lockout services are offered along with regular
collection.
Services include taking all steps allowed/required by applicable law to collect
on non-payment of rent or damages caused by other breach of rental agreements,
and service of notices for all types of evictions followed by lockouts as
may become necessary.
All investigations and/or services of process are accomplished by
persons retained by CSN who are licensed in the State of Nevada for
those services.
TECHNOLOGIES & SECURITY
Accounts may be referred to
Collection Service of Nevada electronically, on diskette, on tape, or on
paper, as best fits your needs. Similarly, you may receive
reports and remittances electronically, on diskette, on tape, or on paper.
CSN uses state-of-the art encryption and computer security to ensure that
client information is kept confidential. All Collection Service
of Nevada employees are required, upon hiring, to sign a confidentiality
agreement. When accessing accounts over the internet, a creditor
must enter an account code and password that restricts their access to their
own information and does not allow them to view the information of any other
creditor.
CONSULTING
Collection service of Nevada
will advise your staff on questions and procedures relating to receivables,
bad debt, and local collection policies.
TRAINING
Collection Service of Nevada
will train you and your staff on telephone techniques, patient or client
information review, and the Fair Debt Collection Practices Act as it relates
to your creditors.
SEMINARS
At intervals, Collection Service
of Nevada offers seminars on various business-related, practice-management,
and collection Topcs. Please call our Client Services Manager
at (775/333-5757 extension 104) for schedules and pricing.
INITIAL SET UP FEE
Unlike some of our competitors,
Collection Service of Nevada charges NO initial
set-up fee!
RUNNER AND DELIVERY SERVICE
CSN's Client Services Staff
will be happy to visit your office to pick up accounts, deliver remittances,
train your staff on accessing your accounts on our system over the internet,
and answer your questions. Our trademark is customized, personal
service tailored to our clients' needs.
REPORTS
A wide variety of reporting
is available to Collection Service of Nevada clients, including Remittance
Reports, Actuaries, Status Reports, Activity Reports, Performance Reports,
and Aging and Balance Reports. In addition, CSN will customize and e-mail,
fax, deliver, or mail any report requested by a client.
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http://www.ftc.gov/os/statutes/fdcpajump.htm FCRA (Fair Credit Reporting Act): http://www.ftc.gov/os/statutes/fcra.htm/ HIPAA (Health Insurance Portability and Accountability Act): http://www.hhs.gov/ocr/hipaa/
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