Serving Nevada since 1953 777 Forest St, Reno, NV 89509
Phone (775) 333-5757
Toll Free (800) 992-0377
Fax (775) 333-5747
 
 
   
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our Services

@ AT CLIENT SERVICES (tm)

Collection Service of Nevada offers you access to the accounts you assign for collection, secure, and over the web. Clients may inquire as to account status and payment history, send collectors messages relating to a particular account, and even view recovery percentages, actuaries, and other management reports. If you wish, you may enter new accounts for collection and report payments online.

There is no charge for CSN's @Client Services product. Each employee in your facility has individual password access, and your information is password protected and encrypted for complete security and compliance with all privacy laws.

REGULAR COLLECTION

If there is no collection, there is no charge. Collection Service of Nevada keeps a portion of monies collected.

PRE-COLLECTION

An addition to regular collection, Collection Service of Nevada supplies you with forms you can send out as a final warning.

LETTER SERVICE

Collection Service of Nevada will send out a final notice for you, on our letterhead. There is a fixed per-letter cost and you keep 100 percent of what is collected during the final notice period.

CREDIT REPORTING

If you choose, Collection Service of Nevada will place a negative mark on your debtor's credit report if your account is not paid in full within a set time limit.

LITIGATION

If regular collection does not yield a result, CSN will file suit on your debts with your permission. Collection Service of Nevada will pay all court costs and attorney fees involved and will handle the case for you in court. If there is no collection, there is no charge.

FORWARDING

If your debtor leaves Nevada, Collection Service of Nevada will send your account to one of our affiliates in the area where the debtor relocated.

SKIPTRACING

Collection Service of Nevada will take all legal steps available to relocate your debtor if he or she "skips".

All investigations and/or services of process are accomplished by persons retained by CSN who are licensed in the State of Nevada for those services.

BANKRUPTCY & ESTATE CLAIMS

This service is free with regular collection. Collection Service of Nevada will file and follow up bankruptcy and estate claims.

EVICTIONS

For CSN's apartment and rental clients, complete eviction and lockout services are offered along with regular collection. Services include taking all steps allowed/required by applicable law to collect on non-payment of rent or damages caused by other breach of rental agreements, and service of notices for all types of evictions followed by lockouts as may become necessary.

All investigations and/or services of process are accomplished by persons retained by CSN who are licensed in the State of Nevada for those services.

TECHNOLOGIES & SECURITY

Accounts may be referred to Collection Service of Nevada electronically, on diskette, on tape, or on paper, as best fits your needs. Similarly, you may receive reports and remittances electronically, on diskette, on tape, or on paper. CSN uses state-of-the art encryption and computer security to ensure that client information is kept confidential. All Collection Service of Nevada employees are required, upon hiring, to sign a confidentiality agreement. When accessing accounts over the internet, a creditor must enter an account code and password that restricts their access to their own information and does not allow them to view the information of any other creditor.

CONSULTING

Collection service of Nevada will advise your staff on questions and procedures relating to receivables, bad debt, and local collection policies.

TRAINING

Collection Service of Nevada will train you and your staff on telephone techniques, patient or client information review, and the Fair Debt Collection Practices Act as it relates to your creditors.

SEMINARS

At intervals, Collection Service of Nevada offers seminars on various business-related, practice-management, and collection Topcs. Please call our Client Services Manager at (775/333-5757 extension 104) for schedules and pricing.

INITIAL SET UP FEE

Unlike some of our competitors, Collection Service of Nevada charges NO initial set-up fee!  

RUNNER AND DELIVERY SERVICE

CSN's Client Services Staff will be happy to visit your office to pick up accounts, deliver remittances, train your staff on accessing your accounts on our system over the internet, and answer your questions. Our trademark is customized, personal service tailored to our clients' needs.

REPORTS

A wide variety of reporting is available to Collection Service of Nevada clients, including Remittance Reports, Actuaries, Status Reports, Activity Reports, Performance Reports, and Aging and Balance Reports. In addition, CSN will customize and e-mail, fax, deliver, or mail any report requested by a client.

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Rates

CSN offers the best value in the industry -- a wide array of rate plans commensurate with the services selected. Other agencies may sometimes offer lower rates, but they historically collect only a fraction of the dollars that CSN puts back in your pocket. The amount of money returned to the client is known in the industry as NET BACK and no one in Nevada has a higher Net Back. Further, CSN does not charge an Account Setup Fee: Our compensation is based SOLELY on our performance!

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Laws

Following links provide additional information regarding legal aspects of collection practices and consumer accountability:

FDCPA (Fair Debt Collection Practices Act):
http://www.ftc.gov/os/statutes/fdcpajump.htm

FCRA (Fair Credit Reporting Act):
http://www.ftc.gov/os/statutes/fcra.htm/

HIPAA (Health Insurance Portability and Accountability Act):
http://www.hhs.gov/ocr/hipaa/

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Frequently Asked Questions

1) Is a creditor in Nevada obligated to accept payment arrangements?

In Nevada, a bill is due and payable in full at the time the services are rendered. A creditor has no obligation to take partial payments, although many creditors agree to do so as a courtesy.

2) Is a medical provider in Nevada obligated to bill insurance for a patient?

Unless the provider is contracted with an insurance carrier under an HMO or PPO plan or agrees to bill Medicaid, Medicare, or SIIS, the provider has no obligation to bill insurance for a patient. Nor does the provider have the obligation to follow up insurance billing except in those conditions. Ultimately, the patient is responsible for dealing with his or her own insurance company.

3) How many warnings do I have to give before I turn an account over for collection?

There is no legal requirement for a number of warnings. As a good business practice, we suggest that one warning be sent.

4) Can I charge collection fees and interest on my accounts?

If your customer or patient agrees, at the time of service, that collection fees and interest may be added, you may do so. Consult an attorney for the proper forms and disclosures.

5) I am a medical provider. What information can I legally share with my collection agency under HIPAA?

HIPAA allows protected health information to be shared for the purpose of securing payment for services. You may provide your collection agency with the information needed to collect the debt, but not information that is outside of the collection function. Information that the collection agency needs to file a lawsuit, for instance, may be shared under HIPAA. Consult your attorney for information on proper HIPAA forms and disclosures.

6) The person who owes me money is not in Nevada. Can you still collect for me?

Yes. Collection Service of Nevada is affiliated with licensed collection agencies worldwide and can forward your account to a reputable agency wherever your debtor resides.

7) If I assign an account, might I have to appear in court?

If there is no other way to liquidate your account, and with your permission, Collection Service of Nevada may decide to file suit to collect. Whenever we can, we handle the account without your assistance. In rare cases (less than five percent of the time), we may need a witness from your office to testify.

8) Will you put my debt on my customer's credit report?

Collection Service of Nevada allows a consumer a 90-day grace period to pay his or her account in full. After that time, we will report the debt at no extra charge to you to three national credit bureaus.


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Seminars

At intervals, Collection Service of Nevada offers seminars on various business-related, practice-management, and collection topics. Please call our Client Services Manager (775/333-5757 extension 104) for schedules and pricing.

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